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Most people are always striving to better themselves.
It's the "American Way." For proof, check
the sales figures on the number of self-improvement
books sold each year. This is not a pitch for you
to jump in and start selling these kinds of books,
but it is an indication of people's awareness that
in order to better themselves, they have to continue
improving their personal selling abilities.
To excel in any selling situation, you must have
confidence, and confidence comes, first and foremost,
from knowledge. You have to know and understand yourself
and your goals. You have to recognize and accept your
weaknesses as well as your special talents. This requires
a kind of personal honesty that not everyone is capable
of exercising.
In addition to knowing yourself, you must continue
learning about people. Just as with yourself, you
must be caring, forgiving and laudatory with others.
In any sales effort, you must accept other people
as they are, not as you would like for them to be.
One of the most common faults of sales people is impatience
when the prospective customer is slow to understand
or make a decision. The successful salesperson handles
these situations the same as he would if he were asking
a girl for a date, or even applying for a new job.
Learning your product, making a clear presentation
to qualified prospects, and closing more sales will
take a lot less time once you know your own capabilities
and failings, and understand and care about the prospects
you are calling upon.
Our society is predicated upon selling, and all
of us are selling something all the time. We move
up or stand still in direct relation to our sales
efforts. Everyone is included, whether we're attempting
to be a friend to a co-worker, a neighbor, or selling
multi-million dollar real estate projects. Accepting
these facts will enable you to understand that there
is no such thing as a born salesman. Indeed, in selling,
we all begin
at the same starting line, and we all have the same
finish line as the goal - a successful sale.
Most assuredly, anyone can sell anything to anybody.
As a qualification to this statement, let us say that
some things are easier to sell than others, and some
people work harder at selling than others. But regardless
of what you're selling, or even how you're attempting
to sell it, the odds are in your favor. If you make
your presentation to enough people, you'll find a
buyer. The problem with most people seems to be in
making contact - getting their sales presentation
seen by, read by, or heard by enough people. But this
really shouldn't be a problem, as we'll explain later.
There is a problem of impatience, but this too can
be harnessed to work in the salesperson's favor.
We have established that we're all salespeople in
one way or another. So whether we're attempting to
move up from forklift driver to warehouse manager,
waitress to hostess, salesman to sales manager or
from mail order dealer to president of the largest
sales organization in the world, it's vitally important
that we continue learning.
Getting up out of bed in the morning; doing what
has to be done in order to sell more units of your
product; keeping records, updating your materials;
planning the direction of further sales efforts; and
all the while increasing your own knowledge - all
this very definitely requires a great deal of personal
motivation, discipline, and energy. But then the rewards
can be beyond your wildest dreams, for make no mistake
about it, the selling profession is the highest paid
occupation in the world!
Selling is challenging. It demands the utmost of
your creativity and innovative thinking. The more
success you want, and the more dedicated you are to
achieving your goals, the more you'll sell. Hundreds
of people the world over become millionaires each
month through selling. Many of them were flat broke
and unable to find a "regular" job when
they began their selling careers. Yet they've done
it, and you can do it too!
Remember, it's the surest way to all the wealth
you could ever want. You get paid according to your
own efforts, skill, and knowledge of people. If you're
ready to become rich, then think seriously about selling
a product or service (prefer ably something exclusively
yours) - something that you "pull out of your
brain;" something that you write, manufacture
or produce for the benefit of other people. But failing
this, the want ads are full of opportunities for ambitious
sales people. You can start there, study, learn from
experience, and watch for the chance that will allow
you to move ahead by leaps and bounds.
Here are some guidelines that will definitely improve
your gross sales, and quite naturally, your gross
income. I like to call them the Strategic Salesmanship
Commandments. Look them over; give some thought to
each of them; and adapt hose that you can to your
own selling efforts.
1. If the product you're selling is something your
prospect can hold in his hands, get it into his hands
as quickly as possible. In other words, get the prospect
"into the act." Let him feel it, weigh it,
admire it.
2. Don't stand or sit alongside your prospect. Instead,
face him while you're
pointing out the important advantages of your product.
This will enable you to
watch his facial expressions and determine whether
and when you should go
for the close. In handling sales literature, hold
it by the top of the page, at the
proper angle, so that your prospect can read it as
you're highlighting the
important points.
Regarding your sales literature, don't release your
hold on it, because you want
to control the specific parts you want the prospect
to read. In other words, you
want the prospect to read or see only the parts of
the sales material you're
telling him about at a given time.
3. With prospects who won't talk with you: When
you can get no feedback to
your sales presentation, you must dramatize your presentation
to get him
involved. Stop and ask questions such as, "Now,
don't you agree that this
product can help you or would be of benefit to you?"
After you've asked a
question such as this, stop talking and wait for the
prospect to answer. It's a
proven fact that following such a question, the one
who talks first will lose, so
don't say anything until after the prospect has given
you some kind of answer.
Wait him out!
4. Prospects who are themselves sales people, and
prospects who imagine they
know a lot about selling sometimes present difficult
selling obstacles, especially
for the novice. But believe me, these prospects can
be the easiest of all to sell.
Simply give your sales presentation, and instead of
trying for a close, toss out a
challenge such as, "I don't know, Mr. Prospect
- after watching your reactions
to what I've been showing and telling you about my
product, I'm very doubtful
as to how this product can truthfully be of benefit
to you."
Then wait a few seconds, just looking at him and
waiting for him to say something. Then, start packing
up your sales materials as if you are about to leave.
In almost every instance, your "tough nut"
will quickly ask you, Why? These people are generally
so filled with their own importance, that they just
have to prove you wrong. When they start on this tangent,
they will sell themselves. The more skeptical you
are relative to their ability to make your product
work to their benefit, the more they'll demand that
you sell it to them.
If you find that this prospect will not rise to
your challenge, then go ahead with
the packing of your sales materials and leave quickly.
Some people are so
convinced of their own importance that it is a poor
use of your valuable time to
attempt to con vince them.
5. Remember that in selling, time is money! Therefore,
you must allocate only so
much time to each prospect. The prospect who asks
you to call back next
week, or wants to ramble on about similar products,
prices or previous
experiences, is costing you money. Learn to quickly
get your prospect
interested in, and wanting your product, and then
systematically present your
sales pitch through to the close, when he signs on
the dotted line, and reaches
for his checkbook.
After the introductory call on your prospect, you
should be selling products and
collecting money. Any call backs should be only for
reorders, or to sell him
related products from your line. In other words, you
can waste an introductory
call on a prospect to qualify him, but you're going
to be wasting money if you
continue calling on him to sell him the first unit
of your product. When faced
with a reply such as, "Your product looks pretty
good, but I'll have to give it
some thought," you should quickly jump in and
ask him what it is that he
doesn't understand, or what specifically about your
product does he feel he
needs to give more thought. Let him explain, and that's
when you go back into
your sales presentation and make everything crystal
clear for him. If he still
balks, then you can either tell him that you think
he's procrastinating, or that
overall, you don't think the product will really benefit
him, or it's purchase be to
his advantage.
You must spend as much time as possible calling on
new prospects. Therefore,
your first call should be a selling call with follow-up
calls by mail or telephone
(once every month or so in person) to sign him for
reorders and other items
from your product line.
6. Review your sales presentation, your sales materials,
and your prospecting
efforts. Make sure you have a "door-opener"
that arouses interest and "forces"
a purchase the first time around. This can be a $2
interest stimulator so that
you can show him your full line, or a special marked-down
price on an item that
everybody wants; but the important thing is to get
the prospect on your "buying
customer" list, and then follow up via mail or
telephone with related, but more
profitable products you have to offer.
If you accept our statement that there are no born
salesmen, you can readily absorb these commandments."
Study them, as well as all the material in this report.
When you realize your first successes, you will truly
know that "salesman are made - not born."
know a lot about selling sometimes present difficult
selling obstacles, especially
7. The Internet is a great place to sell your products
and services with the right advertising campaign and
exposure to the millions of customers in cyber space.
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